Delivering a Smooth & Strategic Presidential Transition for a Public Utility

Services: Executive Succession Planning & Cultural Alignment

Industry: Public Utility

Challenge

The client faced a unique leadership transition, prompted by the retirement of the president and other senior leadership, without a clearly defined succession process. The volunteer board and outgoing President sought guidance and assistance in developing a fair process that would lead to the optimal hire. There was a need to ensure smooth knowledge transfer, maintain organizational culture, and select a new president who could both preserve and enhance the company’s values.

Solutions

• Executive Preparation: Thrivence designed a leadership program to develop internal candidates for the presidency and other key roles, strengthening the leadership pipeline for a seamless transition.
• Selection Process: After weighing internal vs. external candidates, the board chose to promote from within. Thrivence guided the process by defining the job profile, crafting interview questions, and structuring a fair, transparent selection process.
• Interviews & Decision-Making: Two interview cycles assessed leadership competencies and cultural alignment, including a vision presentation by finalists. Thrivence managed logistics, provided feedback, and ensured a smooth, well-received process.
• Cultural Alignment: The selection process prioritized preserving and enhancing company culture, ensuring the chosen leader was the right fit.
• Ongoing Support: While no formal onboarding was needed, Thrivence remained engaged with the new leader for continued support.

Results

The leadership transition was completed on time and in alignment with the company’s strategic goals. The internal candidates who participated in the process all felt that they were treated fairly, and the board felt confident that the new president would be able to uphold and enhance the company’s culture.

• Cultural Preservation: The board’s decision to prioritize cultural fit ensured the company’s core values were maintained.
• Leadership Confidence: The board members expressed satisfaction with the thoroughness and fairness of the process, particularly appreciating the transparent communication with all candidates.
• Timely Completion: The succession planning process was completed according to the timeline set by the outgoing president, ensuring a smooth transition before his planned retirement.